PAUL KLEIN
  • About
  • Speaking
  • Podcast
  • Blog
  • Course
  • Consulting

The 4-Phases of Client Complacency

4/7/2019

0 Comments

 
Picture


This week I wanted to discuss the four phases of client complacency.

Yes, ouch. As painful as it sounds, we have to recognize that sometimes we do become complacent with our clients.

A few weeks ago I talked about the opposite end of this, the stench of desperation.

The stench of desperation is when you are acting desperate or needy for a client.

Well, client complacency would be on the opposite end of that. You’ve now gotten the client, but are taking them for granted or simply not treating them well.

I believe in order to avoid complacency, we need to recognize when it is happening (or about to) so that we can move towards proactivity. 

Even if client complacency isn't happening within your organization, recognizing it is equally important because it can serve as an opportunity to gain new clients from your competitors.

For example, if there's a firm that isn’t providing value to client or taking them for granted, it’s a perfect opportunity for you to say, “Hey, I can help you with the same service and also be sure you are taken care of, being respected, and provide you with the value you deserve.”

In this episode, I’ll cover these topics:
  • The honeymoon phase of your client relationship and the role enthusiasm plays
  • Comfortable phase and doing the bare minimum
  • The complacent phase, aka “toxic” phase
  • What happens if you get to the dreaded phase four

Connect with Paul:

The Pricing Webinar

The Product Pricing Roadmap

Web Site

LinkedIn

Facebook

Instagram

Twitter

YouTube
0 Comments



Leave a Reply.

    Picture
    Paul Klein
    Leverage your expertise and grow your business!
    Read More>>

    Picture
    Are You A
    ​Rock Star Pricer?
    How does your pricing stack up? 
    ​

    ​Take the quiz today! 
    Take The Pricing Quiz»»


    RELATED POSTS
    Using anchoring & options as part of your pricing strategy
    ​17 consulting niches that can scale your side hustle into seven figures.
    ​3 of the biggest fears people have to starting a consulting business (and how to overcome them)
    ​The exact steps you need to take to build a quick and easy consulting website
    ​Investing In Personal Development and why I'm attending Cliff Ravenscraft's Free the Dream Conference
    The 3 pillars of revenue for any successful solo consulting business
    ​Why you should DBA under your name instead of some big corporate brand
COPYRIGHT © 2021 - KLEIN CONSULTING LLC - ALL RIGHTS RESERVED.
  • About
  • Speaking
  • Podcast
  • Blog
  • Course
  • Consulting